AMPPS - osTicket

osTicket v1.18.4
Security

security: Latest Patches 06/2026 (52c366f, 5afdf54, c54a6ac, 1e39bf1, feccb6a, 6eb6b98, 078516e, 98abb05, e52e010, fd96bba, 7bbd8ab, ba6217a, 580e1c8, b535782, 5963797, d590a97, eaebe01, b4cc092, d457c14, 5600f94, 5ff9795, 119cefe, b4ede88, 2a0c388, 6558b33)

osTicket v1.18.3
Enhancements

mPDF: Upgrade To v8.2.7 (39cdd2b)
htmLawed: Upgrade To 1.2.15 (877adf5)

Security

security: Latest Patches 01/2026 (c646c8c, d1b634a, 6852e71, 8db4d37, 1552cfa, d832f24)

osTicket v1.18.2
Improvements

OAuth2: Show Scopes and Enforce Strict Mode (a77cf535, 390555db)

osTicket v1.18.1
Improvements

Update upgrade.php (9fd83eba)
Update upgrade.inc.php (8c8a7fd1)
update: PHP Requirements 1.18.x (1c0c670b)
CLI: Make sure manage util can be executed via CLI (0caf5864)
Update raphael-min.js to 2.3.0 (d4aeada1)

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My Apps

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

osTicket is released under the GNU/GPL license.

Space Required Available Space : Unlimited MB
Required Space : 105.93 MB

Software Support
Visit Support Site Note: Softaculous does not provide support for any software.

Related Scripts

Software Setup

Choose Installation URL Please choose the URL to install the software

Choose Protocol If your site has SSL, then please choose the HTTPS protocol.

Choose Domain Please choose the domain to install the software.

In Directory The directory is relative to your domain and should not exist. e.g. To install at http://mydomain/dir/ just type dir. To install only in http://mydomain/ leave this empty.

Choose the version you want to install Please select the version to install.

Your installation URL :

CRON Job This script requires a CRON to work. Please specify the CRON timings. If you are unaware of it, leave it as it is!

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Site Settings

Site Name

System Email System Email can not be as same as Admin Email

Admin Account

Admin Username

Admin Password

Strength Indicator

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First Name

Last Name

Admin Email Admin Email can not be as same as System Email

Choose Language

Select Language

Advanced Options

Database Name
Type the name of the database to be created for the installation

Table Prefix

Disable Update Notifications Emails If checked you will not receive an email notification for updates available for this installation.

Backup Location Choose the backup location to be used while backing up this installation

Email installation details to :

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NOTE: This may take 3-4 minutes. Please do not leave this page until the progress bar reaches 100%

Web-based Platform : osTicket is a web-based multi-user customer support platform. No local installation required. Access it anytime - from anywhere.

Customer Portal : All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.

Autoresponder : Configurable automatic reply sent out when a new ticket is opened or a message is received.

Email Integration : Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.

Role-based Access : Control staff's access level based on assigned groups, departments and teams.

Collision Avoidance : Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting responses.

Ticket Assignment : Assign tickets to a staff or a teams. Assignment notes are logged as internal notes.

Ticket Transfer : Transfer tickets between departments to make sure it's being handled by the correct staff.

Due Dates : Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on missed due dates.

Alerts & Notices : Staff and clients are kept up to date with email alerts. Configurable and flexible settings.

Dashboard & Reports : Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.

Canned Responses : Predefined responses for frequently asked questions. Ticket variables supported for personalized responses.

Internal Notes : Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken, when, and by whom.

Attachment Support : Allow web or emailed attachments. Configurable file type whitelisting to enhance security.

Email Templates : Manage and configure email templates used for auto-reply, alerts, notices and responses. Ticket variables supported for personalized messages.

Ticket Filters : Apply conditional rules to route incoming tickets to the right departments or staff members, and action triggers.

Service Level Agreements : SLA support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation.

17-06-2026