Website Live Chat Channels im_livechat.channel kanban,form

Define a new website live chat channel

You can create channels for each website on which you want to integrate the website live chat widget, allowing your website visitors to talk in real time with your operators.

Each channel has it's own URL that you can send by email to your customers in order to start chatting with you.

im_livechat.channel.kanban im_livechat.channel
Channel
Operators
Sessions
%
im_livechat.channel.form im_livechat.channel
User

Operators that do not show any activity In Odoo for more than 30 minutes will be considered as disconnected.

Copy and paste this code into your website, within the <head> tag:

or copy this url and send it by email to your customers or suppliers:

For website built with Odoo CMS, please install the website_livechat module. Then go to Website Admin > Configuration > Settings and select the Website Live Chat Channel you want to add on your website.

 Define rules for your live support channel. You can apply an action (disable the support, automatically open your support, or just make the button available) for the given URL, and per country.
To identify the country, GeoIP must be installed on your server, otherwise, the countries of the rule will not be taken into account.
im.livechat.channel.rule.tree im_livechat.channel.rule im_livechat.channel.rule.kanban im_livechat.channel.rule
im_livechat.channel.rule.form im_livechat.channel.rule form
im_livechat.canned_response.tree mail.shortcode Canned Responses mail.shortcode tree []

Create a new canned response

Canned responses allow you to insert prewritten responses in your messages by typing :shortcut. The shortcut is replaced directly in your message, so that you can still edit it before sending.